Customer Support, Operations & ECRM Coordinator
We’re looking for a proactive, organised and friendly person to join our Head Office team in Bedford.
This is a varied role combining customer support, administration and day-to-day operations, with the opportunity to develop skills in ECRM and email marketing.
You’ll be an important point of contact for our students, helping to make sure they receive a friendly, professional and efficient service throughout their training journey. Behind the scenes, you’ll also help keep our operations running smoothly – from managing inboxes and maintaining records to working with spreadsheets, supporting projects and finding better ways of doing things.
You don’t need to know everything on day one. Experience with Mailchimp, CRM systems or email marketing would be a bonus, but it isn’t essential. We’re much more interested in finding someone who is organised, confident with technology, a great communicator and genuinely keen to learn and develop.
If you enjoy variety, like solving problems and want a role where you can become involved in different areas of a growing business, we’d love to hear from you.
Full time | Monday–Friday, 9am–5pm | Hybrid working | £22,599–£24,000 per year
Interested in joining us?
We’d love to learn a little more about you.
To apply for our Customer Support, Operations & ECRM Coordinator position, simply upload your CV using the form below.
Please make sure your CV includes your current contact details and relevant work experience.
Expected start date: November 2026
Internal Quality Assurer (IQA)
We're looking for an experienced and motivated Internal Quality Assurer (IQA) to join our growing team on a self-employed basis.
This is a fantastic opportunity for someone who is passionate about maintaining high standards in education and training, enjoys working collaboratively, and is looking for a flexible role that fits around their existing commitments.
About the Role
As an IQA, you'll play an important part in ensuring the quality and consistency of assessment practices, supporting assessors and helping us maintain excellent standards across our qualifications.
Reporting directly to our Lead IQA, you'll work independently while being part of a supportive and professional team. Start date - November 2026
Key Responsibilities
- Carry out internal quality assurance activities in line with awarding organisation requirements.
- Sample assessment decisions and provide clear, constructive feedback to assessors.
- Support the standardisation and continuous improvement of assessment practices.
- Ensure assessment processes are fair, consistent and compliant.
- Maintain accurate IQA records and documentation.
- Work closely with the Lead IQA to identify areas for development and improvement.
What We're Looking For
- A recognised IQA qualification (such as Level 4 Award in Internal Quality Assurance or equivalent).
- Experience in internal quality assurance within education or vocational training.
- Excellent communication and organisational skills.
- Strong attention to detail and a commitment to quality.
- The ability to manage your own workload and work independently.
- A positive, supportive and professional approach.
What We Offer
- Self-employed opportunity – work with us on a freelance basis.
- Flexible working hours – manage your workload around your availability.
- Supportive team – work closely with an experienced Lead IQA.
- Ongoing opportunities – become part of a growing and quality-focused organisation.