We’ve answered some of the most frequently asked questions here:


If you’re still in need of help, visit the contact us page and send us a message - we’ll be in touch as soon as we can.

  • Q:
  • I want to pay monthly. Do I have to complete a direct debit form?
  • A:
  • No. Once you have signed up for the easy payment terms, the regular monthly payment is taken automatically from your card monthly on the date specified, so you don't need to worry.

  • Q:
  • What if I'm late with a payment?
  • A:
  • With our system this should not happen. The regular monthly amount that you agreed to pay will be deducted automatically from your card. If for some reason your monthly payment is stopped, we will contact you to let you know.

  • Q:
  • Can I pay monthly?
  • A:
  • Yes, visit our pricing page for full details on all our payment plans.

  • Q:
  • How much does it cost?
  • A:
  • The course is laid out in 5 modules with between 6 and 9 lessons in each module. To buy a single module costs £275 (i.e total for 5 modules is £1,375). However, the full course is available for a special offer one off payment of £950 (saving £425) or the cost can be spread out over a year for 12 monthly payments of £89 (total £1,068, a saving of £307).

  • Q:
  • How do I pay?
  • A:
  • By credit or debit card (Visa, Mastercard, Electron, Solo, Maestro, JCB) on the website, which gives you instant access.

    If you don't have a credit or debit card, create a Paypal account and pay that way (which also gives you instant access).

    Alternatively, you can pay offline by cheque.

  • Q:
  • Do you offer educational discounts for students or educators?
  • A:
  • No, but we offer discounts as follows:

    The course is laid out in 5 modules with between 6 and 9 lessons in each module. To buy a single module costs £275 (i.e total for 5 modules is £1,375). However, the full course is available for a one off payment of £950 (saving £425) or the cost can be spread out over a year for 12 monthly payments of £89 (total £1,068, a saving of £307).

  • Q:
  • How will the charge appear on my credit card statement?
  • A:
  • Upon joining, you get an instant email receipt of your payment. This amount should match to what you agreed to pay and be the same amount showing on your credit card statement.

  • Q:
  • If I sign up to your course are my credit card transactions secure?
  • A:
  • Yes. Your payment is processed securely by Sagepay, one of the UK’s oldest and largest online payment processors, and money is automatically transferred into Barclays Bank.

  • Q:
  • If I pay for my purchases with a credit card, are those transactions secure?
  • A:
  • Yes, your normal guarantees for your card apply to transactions with us.

  • Q:
  • When I place an order online with my credit card, it asks for my Security Code. Where do I find that?
  • A:
  • On the back of your card in the signature box (the last three digits).

  • Q:
  • How do I update my credit card and/or billing information?
  • A:
  • You don’t need to as it is done automatically.

  • Q:
  • How can I get a copy of my payment receipt?
  • A:
  • You get an instant email receipt of your payment.

  • Q:
  • What does my employer need to do?
  • A:
  • Becoming a fully qualified dental nurse by sitting for the Diploma in Dental Nursing is a major career step for every trainee. As such, your employer has to play their part. This involves agreeing to support you and provide the necessary mentoring, training and experience required to become a fully fledged dental nurse.  The practice will also need to provide a witness to your work (all witnesses need to be GDC registered as a dentist, nurse, hygienist or technician).

  • Q:
  • Is the DNA an official training centre?
  • A:
  • The Dental Nurse Academy is officially accredited with the National Examining Board for Dental Nurses (NEBDN), Reg number EM01251

  • Q:
  • Is the Dental Nurse Academy a registered training centre?
  • A:
  • Yes. In order to deliver the NEBDN course leading to the Diploma in Dental Nursing we have to be registered (reg. No. EM01251)

  • Q:
  • Do I get a certificate?
  • A:
  • After taking and passing your NEBDN exams you will be awarded with a badge and certificate for the National Diploma in Dental Nursing. This confirms your prowess and allows you to apply to the General Dental Council (GDC) for registration as a qualified Dental Nurse.

  • Q:
  • How long does the course take?
  • A:
  • You can go as quick or as slow as you wish, but typically the course will last between one and two years.

  • Q:
  • How quickly can I start learning?
  • A:
  • Immediately

  • Q:
  • When is the Academy open for new students to register?
  • A:
  • All year round, 365 days, 24/7.

  • Q:
  • When can I start?
  • A:
  • You can join at any time, 24 hours a day, 365 days a year.

  • Q:
  • I'm not in employment, can I still join?
  • A:
  • Yes you can study our course, but to sit for the NEBDN exam (Diploma in Dental Nursing) you must be in dental employment as a dental nurse or trainee.

  • Q:
  • How do I join?
  • A:
  • Joining is easy. Just click on the join button and follow the instructions.

  • Q:
  • I'm already on a college course, can I just access a small part of the DNA course to help my learning?
  • A:
  • Yes, we take previous and current experience into account so you can just buy an individual module.

    However, this will not entitle you to be registered through us with the NEBDN.

  • Q:
  • I forgot or never received my user name and/or password how can I get it?
  • A:
  • If you go to log in and then to forgot passwoird, click on that to get confirmation of your details to the email address you provided. If you have not received your details within 2 hours, email your tutor or the coursedirector@dentalnurseacademy.com.

  • Q:
  • I'm going on holiday - will I miss parts of the course?
  • A:
  • No, the course will always be available to you as per your membership details. Simply pick up where you left off.

  • Q:
  • What if I have questions?
  • A:
  • You can contact us at any time using the contact form.  (Please note that the course is open 24/7 but our team of helpers work normal office hours).  All students have access to a personal course tutor after they have registered with the NEBDN and can submit questions to their tutor.  In addition, various phone numbers and email addresses are available depending on the question that needs a response.

  • Q:
  • My internet is slow. Can I still get videos?
  • A:
  • Yes. The Dental Nurse Academy uses advanced video technology that automatically selects the optimum video quality for your bandwidth, and delivers the most suitable content for your connection and device. Big screen, fast broadband? Enjoy HD quality content. Streaming to your smart phone via 3G or slower internet speed? We’ve got that covered too.

  • Q:
  • Can I log in from any computer with my user name and password, or am I limited to a single computer?
  • A:
  • You can log in from anywhere, with any device. You just need internet connectivity.

  • Q:
  • Can I download your lessons?
  • A:
  • No, but you can watch them as many times as you wish on the website. There are comprehensive downloadable notes provided as well.

  • Q:
  • Why does the streaming movie keep pausing?
  • A:
  • With our videos it is less likely to happen because clever software detects your bandwidth and provides a picture resolution that should enable your bandwidth to cope. The normal cause of erratic video viewing is that your bandwidth is insufficient to stream the video in real time. This means that your system will buffer frames until there are sufficient to play part of the video before pausing again. It is possible that there will be busy periods on the shared bandwidth line that limits the speed at which video can travel down the line and therefore inhibit your viewing. You may need to try watching at non peak times.

  • Q:
  • Why does the streaming movie lose quality if I skip, pause or rewind?
  • A:
  • Our videos use clever software that detects your bandwidth and provides a picture resolution that should enable your bandwidth to cope. The normal cause of erratic video viewing is that your bandwidth is insufficient to stream the video in real time. This means that your system will buffer frames until there are sufficient to play part of the video before pausing again. It is possible that there will be busy periods on the shared bandwidth line that limits the speed at which video can travel down the line and therefore inhibit your viewing. You may need to try watching at non peak times.