Customer Support, Operations & ECRM Coordinator

We’re looking for a proactive, organised and friendly person to join our Head Office team in Bedford.

This is a varied role combining customer support, administration and day-to-day operations, with the opportunity to develop skills in ECRM and email marketing.

You’ll be an important point of contact for our students, helping to make sure they receive a friendly, professional and efficient service throughout their training journey. Behind the scenes, you’ll also help keep our operations running smoothly – from managing inboxes and maintaining records to working with spreadsheets, supporting projects and finding better ways of doing things.

You don’t need to know everything on day one. Experience with Mailchimp, CRM systems or email marketing would be a bonus, but it isn’t essential. We’re much more interested in finding someone who is organised, confident with technology, a great communicator and genuinely keen to learn and develop.

If you enjoy variety, like solving problems and want a role where you can become involved in different areas of a growing business, we’d love to hear from you.

Full time | Monday–Friday, 9am–5pm | Hybrid working | £22,599–£24,000 per year

Interested in joining us?

We’d love to learn a little more about you.

To apply for our Customer Support, Operations & ECRM Coordinator position, simply upload your CV using the form below.

Please make sure your CV includes your current contact details and relevant work experience.

Expected start date: November 2026